Title :
A service management architecture component model
Author :
Chen, Jianwen ; Childress, Rhonda ; Mcintosh, Iain ; Africa, George ; Sitaramayya, Arthur
Author_Institution :
IBM Global Service, St. Leonards, NSW, Australia
Abstract :
In this paper, we are proposing a four-layer enterprise architecture model for service management. The aim of the proposed architecture is to provide a framework for the automated, centralized, real-time enterprise service management solution. We developed a component model to address the functional requirements for different integrated service management functions.
Keywords :
business data processing; configuration management; software architecture; four-layer enterprise architecture model; real-time enterprise service management; service management architecture component model; Asset management; Couplings; Databases; Monitoring; Portals; Real time systems; Security; architecture; component model; service management;
Conference_Titel :
Network and Service Management (CNSM), 2011 7th International Conference on
Conference_Location :
Paris
Print_ISBN :
978-1-4577-1588-4
Electronic_ISBN :
978-3-901882-44-9
