DocumentCode
560399
Title
Research of Hospitalization Patient Satisfaction Based on Path Analysis
Author
Lv, Jie
Author_Institution
Sch. of Mech. Eng., Univ. of Jinan, Jinan, China
Volume
2
fYear
2011
fDate
26-27 Nov. 2011
Firstpage
460
Lastpage
463
Abstract
Along with the market economy development, hospital´s competition has become more and more intense. Based on path analysis and American Customer Satisfaction Index (ACSI), this paper proposes a hospitalization patient satisfaction index model, analyzes the relationship of 7 latent variables, and finds some important problems existed and discusses their measurements.
Keywords
customer satisfaction; hospitals; market research; patient care; American Customer Satisfaction Index; hospital competition; hospitalization patient satisfaction index model; latent variables; market economy development; path analysis; Biomedical equipment; Biomedical imaging; Correlation; Customer satisfaction; Hospitals; Indexes; ACSI; path analysis; patient satisfaction;
fLanguage
English
Publisher
ieee
Conference_Titel
Information Management, Innovation Management and Industrial Engineering (ICIII), 2011 International Conference on
Conference_Location
Shenzhen
Print_ISBN
978-1-61284-450-3
Type
conf
DOI
10.1109/ICIII.2011.256
Filename
6116827
Link To Document