Title :
Estimations of services quality telecommunication networks given the degree of satisfaction of customer requirements
Author :
Murray, Oleksandra
Author_Institution :
Odessa State Acad. of Refrigeration, Odessa, Ukraine
Abstract :
Presents an estimation of services quality telecommunication networks based on the degree of satisfaction of customer requirements.
Keywords :
customer satisfaction; quality of service; customer requirements; customer satisfaction; satisfaction degree; services quality telecommunication networks; Indexes; An estimation of quality; indexes of quality; network; services;
Conference_Titel :
Modern Problems of Radio Engineering Telecommunications and Computer Science (TCSET), 2012 International Conference on
Conference_Location :
Lviv-Slavske
Print_ISBN :
978-1-4673-0283-8
