A Web-based application for QoS measurement of an EHRs system using Exploratory Factor Analysis (EFA)

Author

De la Torre-Díez, Isabel ; Díaz-Pernas, Francisco Javier ; Antón-Rodríguez, Míriam ; Martínez-Zarzuela, Mario ; González-Ortega, David ; Boto-Giralda, Daniel

Author_Institution

Dept. of Signal Theor. & Comunications, Univ. of Valladolid, Valladolid, Spain

fYear

2012

fDate

23-25 May 2012

Firstpage

1

Lastpage

7

Abstract

This paper presents a telematic application to evaluate the Quality of Service (QoS) of a Web-based Electronic Health Records (EHRs) system using Exploratory Factor Analysis (EFA). It uses different statistic tools to reduce the number of items in the initial survey. We will obtain 22 questions of a total of 40 with the SERVQUAL model, allowing to save time in a future at the moment of realizing the above mentioned survey. Moreover, with the opinions of the different health professionals, many technical and user aspects of the EHRs application will be able to be improved. For the validation of this tool, 60 users of the same EHRs system answered the questions.

Keywords

medical information systems; quality of service; EHR system; QoS measurement; Web based application; Web based electronic health records; exploratory factor analysis; health professionals; statistic tools; Abstracts; Educational institutions; Electronic mail; Facsimile; Instruments; Media; Quality of service; Electronic Health Records (EHRs); Exploratory Factor Analysis (EFA); Likert scale; Quality of Service; SERVQUAL;

fLanguage

English

Publisher

ieee

Conference_Titel

Telematics and Information Systems (EATIS), 2012 6th Euro American Conference on

Conference_Location

Valencia

Print_ISBN

978-1-4503-1012-3

Type

conf

Filename

6218067