Field trial for simultaneous teleoperation of mobile social robots

Simultaneous teleoperation of mobile, social robots presents unique challenges, combining the real-time demands of conversation with the prioritized scheduling of navigational tasks. We have developed a system in which a single operator can effectively control four mobile robots performing both conversation and navigation. We compare the teleoperation requirements for mobile, social robots with those of traditional robot systems, and we identify metrics for evaluating task difficulty and operator performance for teleoperation of mobile social robots. As a proof of concept, we present an integrated priority model combining real-time conversational demands and non-real-time navigational demands for operator attention, and in a pioneering study, we apply the model and metrics in a demonstration of our multi-robot system through real-world field trials in a shopping arcade.