Utilizing the relevant it tools for knowledge transfer in complex software and systems development in globally distributed high-tech organizations

Knowledge transfer is a complicated process because knowledge can exist in different forms and places. Knowledge can be heterogonous and dynamic as it can change all the time. It resides in human heads and hands, within organizations´ knowledge repositories, in internet, etc. Transfer of heterogonous and dynamic knowledge becomes even more complicated in complex software and systems development in globally distributed high-tech organizations. Thus, there is a significant need for studying such a multifaceted and complex phenomenon more deeply. We review applicable theories (cooperation theory) and analyze past literature on knowledge transfer and various IT tools. We develop a framework based on the analysis of existing literature, expert views and our personal knowledge in this area. The framework is comprised of the most appropriate IT tools that can facilitate effective knowledge transfer. The framework may have wide applications in industrial and research settings. The implications of the findings are also discussed for further research.