Exploring egocentric biases in human cognition: An analysis using multiple conversational agents

The present study investigates the nature of egocentric biases in a situation where a speaker is surrounded by social actors with different perspectives. In this context, we investigated how communication channels function to ease egocentric bias during collaborative activities. To investigate this point, we used conversational agents as social actors. The present study therefore created a virtual situation where a speaker was surrounded by several speakers. We hypothesized that the diversity of communication channels available to the audience would increase the awareness of others and facilitate the adoption of an exocentric perspective. The results of the analysis show that participants who engaged in the collaboration task with various communication channels used fewer egocentric perspectives. Studies in egocentrism and communication have not yet investigated the conversational dynamics of multiple speakers. This study therefore provides a new perspective about the kinds of factors that may ease such biases.