Applied Research on the Identification Documents Management System for Auto After-sales Service Based on CRM

The identification documents (IDs) management system is designed according to the trifles of documents transfer in traditional auto after-sales service and the long cycle of claiming for compensation. The system uses the J2EE language development platform, choose Oracle 9i database and use B/S structure with the functions of IDs entry, replenishment and deduction (R&D) entry, audit, settlement, inquiries and so on. This system in DF automotive after-sales filed application shows that the system greatly shortens the processing time of documents and also shortens the cycle of compensation for claims, which directly improve the company´s work efficiency, improve the maintenance service quality and service level of service station, improve the customer satisfaction and promote the ascension of station service´s management level and information level. All in all, the system helps to solve some key problems in auto after-sales service management of enterprises.