Title :
Pervasive Technology and Public Transport: Opportunities Beyond Telematics
Author :
Camacho, T.D. ; Foth, M. ; Rakotonirainy, Andry
Abstract :
This review of IT-based services offered in public transportation focuses on the passenger´s perspective. The authors suggest new directions for future services, stressing the need to develop frameworks for assessing service quality and customer satisfaction.
Keywords :
customer satisfaction; traffic information systems; transportation; ubiquitous computing; IT-based services; customer satisfaction; future services; passenger perspective; pervasive technology; public transportation; service quality assessment; telematics; IEEE 802.11 Standards; Informatics; Intelligent transportation systems; Mobile handsets; Rail transportation; Real-time systems; Social network services; Transportation; Ubiquitous computing; Urban areas; Vehicles; advanced public transportation systems; information technology; intelligent transportation systems; pervasive computing; public transport; urban informatics;
Journal_Title :
Pervasive Computing, IEEE
DOI :
10.1109/MPRV.2012.61
