Title :
Learning from oversight by telecommunications regulatory agencies
Author :
Rixon, D. ; Furey, M.
Author_Institution :
St. Mary´´s Univ., Halifax, NS, Canada
Abstract :
This paper examines issues surrounding the 911 service outage in St. John´s, Newfoundland, Canada. The major objective of the paper is to investigate the responses of the regulator (CRTC), local governments and Bell Aliant to discern if major corrective action was taken as result of this near miss. A revised telecommunications accountability model is developed to aid in providing better quality of emergency preparedness for the country.
Keywords :
emergency management; emergency services; telecommunication services; Bell Aliant; CRTC; Canada; Newfoundland; St. John 911 service outage; emergency preparedness quality; local governments; revised telecommunications accountability model; telecommunication regulatory agencies; Communication cables; Companies; Contracts; Government; Industries; Internet; disaster recovery; government responsibility; organizational learning; regulatory authority; role of Canadian Radio-television and Telecommunications Commission; telecommunications;
Conference_Titel :
Internet Technology And Secured Transactions, 2012 International Conference for
Conference_Location :
London
Print_ISBN :
978-1-4673-5325-0
