DocumentCode
599324
Title
Learning from oversight by telecommunications regulatory agencies
Author
Rixon, D. ; Furey, M.
Author_Institution
St. Mary´´s Univ., Halifax, NS, Canada
fYear
2012
fDate
10-12 Dec. 2012
Firstpage
368
Lastpage
374
Abstract
This paper examines issues surrounding the 911 service outage in St. John´s, Newfoundland, Canada. The major objective of the paper is to investigate the responses of the regulator (CRTC), local governments and Bell Aliant to discern if major corrective action was taken as result of this near miss. A revised telecommunications accountability model is developed to aid in providing better quality of emergency preparedness for the country.
Keywords
emergency management; emergency services; telecommunication services; Bell Aliant; CRTC; Canada; Newfoundland; St. John 911 service outage; emergency preparedness quality; local governments; revised telecommunications accountability model; telecommunication regulatory agencies; Communication cables; Companies; Contracts; Government; Industries; Internet; disaster recovery; government responsibility; organizational learning; regulatory authority; role of Canadian Radio-television and Telecommunications Commission; telecommunications;
fLanguage
English
Publisher
ieee
Conference_Titel
Internet Technology And Secured Transactions, 2012 International Conference for
Conference_Location
London
Print_ISBN
978-1-4673-5325-0
Type
conf
Filename
6470832
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