Towards a UTAUT-based model for studying the integrating physical and virtual Identity Access Management Systems in e-government domain

The success of any technology is not only dependent on the number of good reviews or great revenues, but also on the factors that can help one comprehend the level of acceptance that can be expected from any technology. This paper discusses the progress of acceptance theories and models, which have led to the development of an effective model that can be used to calculate the level of predicting, explaining, and understanding individuals´ acceptance for a new proposed system, called Ubiquitous Identity Access Management System (UbIAMS), that provides interoperability between the physical and virtual spaces, alongside to three perspectives: Security, which includes identity; User Experience, comprising Usability; and Acceptability, containing Accessibility. Existing research in this area tend to focus on one of these research perspectives. However, there is little evidence that researchers have approached the issue of an overlap and conflict between these three research perspectives with the intent of building a cohesive understanding of integrating physical and virtual Identity Access Management Systems (IAMSs) in e-government domain and the relationships that exist between the different dimensions and components. Consequently, this paper has developed a conceptual Unified Theory of Acceptance and Use of Technology (UTAUT)-based model for integrating physical and virtual IAMSs.