Title :
The changing face of government: The trends and a solution architecture for citizen services
Author_Institution :
Global Gov. Centre of Competence, IBM, Kolkata, India
Abstract :
Governments across the world are facing unique, deeper and unprecedented challenges. Interesting trends are observed in citizen service delivery as a response to these challenges. A solution architecture that may help the governments to address these trends is presented in this paper.
Keywords :
government data processing; citizen servicedelivery; government; solution architecture; Government; Media; Mobile communication; Portals; Security; Servers; business process management; citizen services; e-governance; mobile; portal; social media;
Conference_Titel :
Innovations in Information Technology (IIT), 2013 9th International Conference on
Conference_Location :
Abu Dhabi
DOI :
10.1109/Innovations.2013.6544385
