Service oriented virtual organizations: A service change management perspective

This paper presents a change management framework and a supporting methodology based on Service Oriented Architecture to facilitate the process of change by enabling the participants in a Virtual Organization to initiate, asses, collaborate, authorize and implement changes. Our proposed solution consists of (a) a structural framework including two layers, the levels and triggers of change; and (b) a procedural framework that provides methods for efficient handling of changes based on the ITIL V3, Engineering Change Management (ECM) and ECOLEAD best practices and recommendations. We present that employing the proposed framework and methodology to manage changes in Virtual Organizations increases the flexibility, agility, competitive advantage and the value added to their services.