Title :
Everyday usage of home telecare services in England
Author :
Cook, G. ; Ellman, Jeremy ; Cook, Matthew ; Klein, Bernhard
Author_Institution :
Northumbria Univ., Newcastle upon Tyne, UK
Abstract :
Deployment of telecare is being driven by policy in different European contexts, however little is known about the utilization of telecare following installation. This study provides an analysis of contact data within one telecare call centre in North East England. Characteristics of service users that influence use is presented. 50.6% of contact episodes were due to activation of devices and sensors; 17.7% to service users contacting the call centre for support, referral to other services; and 31.3% to managing the system.
Keywords :
assisted living; call centres; data analysis; social aspects of automation; telemedicine; European contexts; North East England; contact data analysis; home telecare service usage; sensors; service users; telecare call centre; Detectors; Europe; Monitoring; Resistance heating; Sensor phenomena and characterization; Sensor systems; assistive technology; service usage; social alarms; telecare;
Conference_Titel :
Human System Interaction (HSI), 2013 The 6th International Conference on
Conference_Location :
Sopot
Print_ISBN :
978-1-4673-5635-0
DOI :
10.1109/HSI.2013.6577884
