DocumentCode :
629826
Title :
A company model supporting ERP and CRM software development and implementation processes
Author :
Magdic, Jasmina ; Car, Z. ; Car, Z.
Author_Institution :
Project Manage. Office, Adacta d.o.o., Zagreb, Croatia
fYear :
2013
fDate :
26-28 June 2013
Firstpage :
19
Lastpage :
24
Abstract :
Software development processes are one of key success factors in software development industries. A good process has to be sound, repeatable, predictable and measurable, but also well documented and well known to all parties involved. It is not easy to define a good aligned process nor to implement it successfully in everyday usage. This paper introduces a company model used in everyday work of a software implementing and developing company dealing with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) businesses. The model is based on generic software development models, with modifications following specific business requirements. The company model objectives and goals are trying to be met by proper software development process, model structure and its implementation. The value of the model is estimated on two years´ experience in model usage. The results show significant advantages in various areas, from internal organization, customer satisfaction and resource management, to overall profitability.
Keywords :
customer satisfaction; enterprise resource planning; profitability; resource allocation; software engineering; CRM business; ERP business; customer relationship management; customer satisfaction; enterprise resource planning; generic software development model; internal organization; model structure; model usage; profitability; resource management; software development industries; software development process; specific business requirements; Analytical models; Companies; Customer relationship management; Maintenance engineering; Software; Software engineering; CRM organization; ERP organization; software development model; software development process;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Telecommunications (ConTEL), 2013 12th International Conference on
Conference_Location :
Zagreb
Print_ISBN :
978-1-4673-5984-9
Type :
conf
Filename :
6578265
Link To Document :
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