Customized SLAs in Cloud Environments

Author

Mavrogeorgi, Nikoletta ; Alexandrou, Vasileios ; Gogouvitis, Spyridon ; Voulodimos, Athanasios ; Kiriazis, Dimosthenis ; Varvarigou, Theodora ; Kolodner, Elliot K.

Author_Institution

Dept. of Electr. & Comput. Eng., Nat. Tech. Univ. of Athens, Athens, Greece

fYear

2013

fDate

28-30 Oct. 2013

Firstpage

262

Lastpage

269

Abstract

Nowadays, the demand for online storage is increasing. Customers store their data and can retrieve them anytime and from anywhere without having to care about back up and data recovery. SLAs between Cloud providers and customers determine the level of service guaranteed by the former. A customer can be anyone from an individual person to enterprises. Customers have different needs and preferences. Our proposed system permits the creation and enforcement of customized SLAs, where customers choose the requirements that they need fulfilled. The proposed SLAs are associated with content terms pertaining to the nature of the content of the data stored. SLA enforcement is based on rules that are updated in runtime in order to proactively detect possible SLA violations and handle them in an appropriate manner.

Keywords

cloud computing; contracts; customer services; information retrieval; storage management; SLA customization; SLA enforcement; SLA violation detection; cloud environment; cloud provider; customer service; data retrieval; online data storage; Availability; Communications technology; Containers; Measurement; Media; Medical services; Monitoring; Cloud; SLA Management; SLA schema; content centric storage; policies; proactive SLA violation detection;

fLanguage

English

Publisher

ieee

Conference_Titel

P2P, Parallel, Grid, Cloud and Internet Computing (3PGCIC), 2013 Eighth International Conference on

Conference_Location

Compiegne

Type

conf

DOI

10.1109/3PGCIC.2013.45

Filename

6681238