Taming Diversity: A Distributed ACM-Based Approach for Cross-Enterprise Knowledge Work

Adaptive case management is a business process management approach which is quickly gaining the attention of practitioners and scientists. Although it aims at empowering knowledge workers from multiple organizations, it provides no means of managing and supporting multiple agendas, objectives, and / or procedures within the scope of collaboratively working on a knowledge-intensive business process. This contribution proposes a distributed approach inspired by multi agent systems as well as a corresponding metamodel for supporting knowledge-intensive cross-enterprise processes.