DocumentCode
66617
Title
Comms in a crisis
Author
Evans-Pughe, Christine ; Bodhani, Aasha
Volume
8
Issue
2
fYear
2013
fDate
Mar-13
Firstpage
74
Lastpage
77
Abstract
The resilience of communications is constantly tested during and after a major disaster. For this reason companies are creating innovative ways to ensure communication is maintained between the emergency services. Mobile communications have become integral to how emergency services respond to major incidents. The aftermath of the 2005 7/7 London terrorist bomb attacks saw mobile phone networks overloaded and network operators forced to initiate Access Overload Control (ACCOLC) to prioritise emergency calls. Unfortunately many key emergency personnel did not have ACCOLC-enabled mobile phones, and paramedics using SMS as part of the service´s basic communications strategy could not get their messages through either.
Keywords
access control; disasters; electronic messaging; emergency services; mobile communication; ACCOLC-enabled mobile phones; London; SMS; access overload control; bomb attacks; communications emergency services; communications resilience; crisis; disaster; emergency calls; mobile communications; network operators; paramedics; service basic communications; terrorist;
fLanguage
English
Journal_Title
Engineering & Technology
Publisher
iet
ISSN
1750-9637
Type
jour
DOI
10.1049/et.2013.0212
Filename
6469129
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