Title :
Research on the impact of social network service on tourists purchase intention
Author :
Liuying Huang ; Do Yeon Kim ; Hong Xu
Author_Institution :
Dept. of Tourism Manage., Zhejiang Univ., Hangzhou, China
Abstract :
In particular, social network service has changed the traditional way of communication between consumers and tourism enterprises, making them to collect information via itself. According to this situation, this thesis takes the users of social network sites as the objects for research, the technology acceptance model as theoretical basis, tourists cognitive trust and emotional trust as intermediate variables, and combines with the usefulness, dependence, openness and community conversation of social network service to build a hypothetical model, and then uses empirical research methods to explore the impact of social network service on tourists purchase intention. The empirical results show that the dependence and community conversation will have a direct positive impact on tourists purchase intention. The results prove the usefulness, dependence, openness, community conversation will have a positive impact on tourists purchase intention. Finally, according to the conclusions this thesis puts forward feasible marketing suggestions for tourism enterprises on how to use social network service, and then describes the outlook for future research.
Keywords :
purchasing; social networking (online); travel industry; cognitive trust; emotional trust; social network service; social network sites; tourism enterprises; tourists purchase intention; Analytical models; Communities; Educational institutions; Indexes; Mathematical model; Reliability; Social network services; purchase intention; social network service; tourist consumption behavior; trust;
Conference_Titel :
Information Management, Innovation Management and Industrial Engineering (ICIII), 2013 6th International Conference on
Conference_Location :
Xi´an
Print_ISBN :
978-1-4799-3985-5
DOI :
10.1109/ICIII.2013.6703133