Title :
Personalization as a means to improve e-services
Author :
Theocharis, Stamatios A. ; Tsihrintzis, G.A.
Author_Institution :
Dept. of Inf., Univ. of Piraeus, Piraeus, Greece
Abstract :
The e-Government policy seems to have established itself among citizens and businesses. A critical issue is developing innovative tools for improving services, mainly with regards to the back-office. This will have a positive effect on the image of the front-office. In this paper, we present personalization as a service and propose a means for improving personalization of electronic public services provided by e-governance.
Keywords :
government data processing; public administration; e-governance; e-services; electronic public services; service personalization; Educational institutions; Electronic government; Electronic mail; Europe; Portals; e-governance; e-government; personalization;
Conference_Titel :
Computer, Information and Telecommunication Systems (CITS), 2013 International Conference on
Conference_Location :
Athens
Print_ISBN :
978-1-4799-0166-1
DOI :
10.1109/CITS.2013.6705726
