Service Value Broker Patterns: Integrating Business Modeling and Economic Analysis with Knowledge Management (Short Paper)

Service engineering is an emerging interdisciplinary subject which crosscuts business modeling, knowledge management and economic analysis. To better satisfy service providers´ profiting goals, the service system modeling needs to take care of both the short and long run customer satisfaction. We believe that the ideology of value driven design fits well for this need. We propose to work towards value driven design by introducing a form of service design patterns, we call service value broker(SVB) patterns, with the aim to shorten the distance between economical analysis and IT implementation. SVB patterns allow us to not only study the value added in terms of functional and business aspects, but also reason about the need for brokerage across various domains. In this paper, we focus on modeling the basis of SVB. The analysis is provided with a formal development of SVB to be integrated across a variety of functional and business aspects of services. Placing particular emphasis on scenarios where these can be applied, an example of improvements provided by SVB is also included.