A Mobile Network QoS Evaluation Method of Data Service

Author

Jiang Shun ; Zhu Lei ; Wang Shuai ; Li Zhen ; Zhu Yongli

Author_Institution

Coll. of Commun. & Eng., PLA Univ. of Sci. & Technol., Nanjing, China

fYear

2013

fDate

21-23 Sept. 2013

Firstpage

419

Lastpage

423

Abstract

Currently, with the rapid development of information technology mobile Internet networks quality-of-service (QoS) is confronted with many challenges, especially for telecommunications industry. In the Telecom Service Commitment, customer satisfaction has become an essential index. In this paper, the mobile network QoS of data service indices system is constructed based on the CSI model, it not only considers the customer satisfaction, but also the technical specifications. Finally, we used the theory of fuzzy mathematics to evaluate mobile network QoS. The result shows that this method is reasonable and feasible.

Keywords

Internet; analytic hierarchy process; customer satisfaction; mobile communication; quality of service; telecommunication industry; customer satisfaction; data service; fuzzy mathematics; mobile network QoS evaluation method; quality of service; technical specifications; Customer satisfaction; Delays; Indexes; Internet; Mobile communication; Mobile computing; Quality of service; Analytic Hierarchy Process; Customer Satisfaction Indices; QoS Evaluation;

fLanguage

English

Publisher

ieee

Conference_Titel

Instrumentation, Measurement, Computer, Communication and Control (IMCCC), 2013 Third International Conference on

Conference_Location

Shenyang

Type

conf

DOI

10.1109/IMCCC.2013.96

Filename

6840485