Evaluating and selecting ERP systems by a fuzzy weighted average approach

Enterprise Resource Planning (ERP) is the innovative software solution for many fields in this digital era. Information Technology has changed to the world of business application. An ERP software solution integrate operations, processes and information flows in an enterprise, to manage the resources of an organization such as human, material, money and machine effectively. This study introduces the fuzzy weighted average (FWA) approach to evaluate and select the suitable ERP system in order to help the company to increase many benefits. The combination of qualitative and quantitative criteria is adopted in this method to make right decision when choosing an ERP system. The centroid ranking method is applied to rank all the final fuzzy evaluation values from the provided model. A numerical example is used to test the model. The proposed model can help companies to evaluate ERP systems and select their best systems to support the business.