DocumentCode
713942
Title
Towards a reeingeniering of business process management lifecycle by the use of social networks
Author
El Hamali, Samiha ; Mahdaoui, Latifa
Author_Institution
High Sch. of Comput. Sci. (ESI), Algeria
fYear
2015
fDate
13-15 May 2015
Firstpage
526
Lastpage
527
Abstract
The continuous process improvement(CPI) needs to take into account the clients feedbacks in order to have more performance in service delivery and quality of production. This paper presents the first elements of a new solution to use the social networks data by measuring key performance indicators (KPI) to improve the quality of business processes(BP). In this work is described the first step to modify the classic BPM lifecycle by adding the SN data.
Keywords
business process re-engineering; continuous improvement; performance index; product life cycle management; product quality; social networking (online); BPM lifecycle; CPI; KPI; business process management lifecycle; clients feedback; continuous process improvement; key performance indicator; production quality; reengineering; service delivery; social network; Communities; Data mining; Organizations; Social network services; Software; Tin; KPI; business process; business process management; lifecycle; social network;
fLanguage
English
Publisher
ieee
Conference_Titel
Research Challenges in Information Science (RCIS), 2015 IEEE 9th International Conference on
Conference_Location
Athens
Type
conf
DOI
10.1109/RCIS.2015.7128920
Filename
7128920
Link To Document