Managing Knowledge in Global Software Development Projects

Software is increasingly developed in global projects, and such projects are challenged by distance, different time zones, and cultural differences. Knowledge management is central to ensuring effective development of a product with the right features and the right level of quality. A central question then is what knowledge management approach to apply in global software development. This article draws on established research in software engineering, combined with three focus groups in two global companies, to discuss what knowledge management schools are appropriate on a global level and what approaches are relevant for new global projects.