• DocumentCode
    729514
  • Title

    A method for service and billing management using connection paths

  • Author

    Iwashita, Motoi ; Tanimoto, Shigeaki

  • Author_Institution
    Fac. of Social Syst. Sci., Chiba Inst. of Technol., Chiba, Japan
  • fYear
    2015
  • fDate
    1-3 June 2015
  • Firstpage
    1
  • Lastpage
    7
  • Abstract
    Information and communication technology (ICT) including cloud computing, point-card systems, “virtual coin” induces complicated situations concerning customer management. Especially, billing management is very critical. It is thus necessary to establish a billing-management method that can adjust to changes in environments quickly. The requirement is firstly stated that managing relationship between services, payment, and settlement so as to assure payment method, service provision routes, and payment routes. Therefore, service design method from the viewpoint of service, cash-flow, and settlement is established in order to adjust the changes in environments strategically. Then a method for managing the connection paths is proposed in order to construct relationship between services, payment, and settlement.
  • Keywords
    cloud computing; financial data processing; information technology; billing management method; cloud computing; connection paths; customer management; information and communication technology; payment method; payment routes; point-card systems; service method; service provision routes; virtual coin; Cloud computing; Customer relationship management; Design methodology; Digital signal processing; Organizations; Billing management; CRM; ICT; Service management architecture; Virtual coin;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD), 2015 16th IEEE/ACIS International Conference on
  • Conference_Location
    Takamatsu
  • Type

    conf

  • DOI
    10.1109/SNPD.2015.7176274
  • Filename
    7176274