Abstract :
In dynamic domains such as cybersecurity, risks are highly changeable, and the time frame for managing them can be quite short; whereas, in other areas, more opportunity to plan ahead might exist. In either case, a single process spanning an enterprise can not only play a normalizing role, but also serve as a decision-support structure to managers. By investing in a comprehensive, yet flexible, CRM process that cuts across all cybersecurity activities, the result is to strengthen its effectiveness while paying high dividends well into the future
