Title :
The Six Sigma appeal [SPC]
Author_Institution :
Motorola Ltd., Glasgow, UK
fDate :
2/1/1992 12:00:00 AM
Abstract :
Motorola´s Six Sigma Programme is a statistical process control (SPC) driven approach to total quality management and is a key initiative in support of the company´s plan towards total customer satisfaction. The author describes the Six Sigma Programme and looks at benefits to customers and employees
Keywords :
management; quality control; statistical process control; Motorola; Six Sigma Programme; customer satisfaction; statistical process control; total quality management;
Journal_Title :
Engineering Management Journal
