Surviving the information explosion [knowledge management]

This paper presents the emerging discipline of enterprise content management and explains why a capability to manage document based information is increasingly in demand. The ability to manage explicit information in the form of documents, reports, drawings and graphics is a key knowledge management capability and this capability to manage information has increasingly been recognised as a core organisational need. Knowledge management is concerned with providing people with current and accurate information within the context of their roles. the effective management of document based knowledge relies on technology infrastructures enabling people to create, store and access documentation in a timely manner.