Title :
A case study: acquiring strategic knowledge for expert system development
Author :
Sharman, Duane ; Kendall, E.J.M.
Author_Institution :
Dept. of Comput. Sci., Calgary Univ., Alta., Canada
Abstract :
The authors focus on methodological issues that establish knowledge engineering as an alternative to structured analysis and design, concentrating on the acquisition of strategic knowledge as an implementation structure determinant. They analyze benefits derived from applying expert systems in cellular telecommunications systems, discuss related artificial intelligence work, define structural characteristics of knowledge-based systems, examine a verbal problem-solving protocol from an expert, describe a prototypical knowledge-based program, and review methods and results. They discuss the role of deep knowledge in maintenance tasks, present the resulting system design, and examine the relevant development methodology.<>
Keywords :
expert systems; knowledge engineering; telecommunications computing; artificial intelligence; cellular telecommunications systems; deep knowledge; development methodology; expert system development; knowledge engineering; knowledge-based systems; maintenance tasks; strategic knowledge; verbal problem-solving protocol; Computer aided software engineering; Diagnostic expert systems; Expert systems; Humans; Knowledge acquisition; Knowledge engineering; Problem-solving; Programming; Psychology; Telephony;
Journal_Title :
IEEE Expert
