Insourcing or outsourcing? that is the question

Outsourcing is a word rarely used in higher education. And by outsourcing we don\´t mean the notion of sending faculty and students to India, although some might think this isn\´t a bad idea. Rather, I\´m talking about the manner in which higher-education IT departments provide basic IT services. The author contends that these institutions should stop hiding behind not-invented-here excuses for keeping all of their IT services in-house. Instead, they should examine the real cost of internally providing IT services and consider alternative practices for serving their academic "customers".