Title :
Interactive repair assistant: A knowledge-based system for providing advice to field technicians
Author :
Horton, Elizabeth M. ; Hsiao, J. ; Zielinski, John E.
Author_Institution :
AT&T Bell Labs., Murray Hill, NJ, USA
fDate :
3/1/1988 12:00:00 AM
Abstract :
The IRA (Intelligent Repair Assistant) expert system is described. This system is used to assist mobile field technicians who are repairing circuits and having noise and transmission problems. It is shown how artificial intelligence techniques can be used by using software tools that are common to the application but not necessarily suited to artificial intelligence. It is stressed that integrating the expert system within the operational environment is a crucial factor in choosing the appropriate software tool.<>
Keywords :
expert systems; telephone systems; Interactive repair assistant; artificial intelligence; expert system; knowledge-based system; mobile field technicians; software tool; telephone maintenance; Application software; Circuit noise; Computer architecture; Content addressable storage; Information retrieval; Knowledge based systems; Prototypes; Real time systems; System testing; Telephony;
Journal_Title :
Communications Magazine, IEEE
