Title :
Steps toward a science of service systems
Author :
Spohrer, J. ; Maglio, P.P. ; Bailey, J. ; Gruhl, D.
Author_Institution :
IBM Almaden Res. Center, San Jose, CA
Abstract :
The service sector accounts for most of the world´s economic activity, but it´s the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system´s changing value of knowledge. A science of service systems could provide theory and practice around service innovation
Keywords :
innovation management; service industries; service economy; service innovation; service science; service systems; Application software; Control systems; Costs; Educational institutions; Equations; Government; Outsourcing; Packaging; Standardization; Testing; Services science;
