شناسايي سطح هوش سازماني با رويكرد رفتاري و عاطفي/ اجتماعي

Identify The level of Organizational Intelligence With Behavioral-Emotional/ Social Approach

ﺪف اﯾﻦ ﭘﮋوﻫﺶ ﺷﻨﺎﺳﺎﯾﯽ ﻣﻮﻟﻔﻪﻫﺎي ﻫﻮش ﺳﺎزﻣﺎﻧﯽ در دو ﺑﻌﺪ رﻓﺘﺎري و ﻋﺎﻃﻔﯽ/ اﺟﺘﻤﺎﻋﯽ و ﺳﭙﺲ ﺷﻨﺎﺳﺎﯾﯽ ﺳﻄﺢ ﻫﻮش ﺳﺎزﻣﺎﻧﯽ در ﯾﮏ ﺑﺎﻧﮏ ﺗﺠﺎري ﻣﯽﺑﺎﺷﺪ. ﺑﺪﯾﻦ ﻣﻨﻈﻮر ﺑﺎ ﺑﺮرﺳﯽ ادﺑﯿﺎت ﻣﻮﺿﻮع، ﺷﻨﺎﺳﺎﯾﯽ و ﺗﻘﺴﯿﻢ ﺑﻨﺪي ﻣﻮﻟﻔﻪﻫﺎ از دﯾﺪﮔﺎه ﻣﻌﺮﻓﺖ ﺷﻨﺎﺧﺘﯽ، در ﺳﻪ ﮔﺮوه ﺷﻨﺎﺧﺘﯽ، رﻓﺘﺎري و ﻋﺎﻃﻔﯽ/ اﺟﺘﻤﺎﻋﯽ، ﺑﺎ ﻫﺪف اراﺋﻪ ﻣﺪل ﻣﻔﻬﻮﻣﯽ ﺻﻮرت ﮔﺮﻓﺖ. ﺳﭙﺲ ﺑﺎ ﺑﮑﺎرﮔﯿﺮي ﻣﻌﺎدﻻت ﺳﺎﺧﺘﺎري و ﻧﺮم اﻓﺰارﻫﺎي 23 SPSS و Smart PLS آزﻣﻮن ﻫﺎ ﻻزم ﺟﻬﺖ ﺑﺮرﺳﯽ و ﺗﺎﯾﯿﺪ ﻣﺪل اﻧﺠﺎم ﺷﺪ و ﭘﺲ از آن ﺑﻪ ﻣﻨﻈﻮر ﺷﻨﺎﺳﺎﯾﯽ ﺳﻄﺢ ﻫﻮش ﺳﺎزﻣﺎﻧﯽ ﺑﺎ ﺗﮑﻤﯿﻞ ﭘﺮﺳﺸﻨﺎﻣﻪ ﻃﺮاﺣﯽ ﺷﺪه در ﺟﺎﻣﻌﻪ آﻣﺎري )ﺑﺎﻧﮏ ﺻﺎدرات اﯾﺮان( ﺑﺎ ﺗﮑﻤﯿﻞ 128ﭘﺮﺳﺸﻨﺎﻣﻪ ﺑﻪ روش ﻧﻤﻮﻧﻪﮔﯿﺮي ﺗﺼﺎدﻓﯽ ﺻﻮرت ﮔﺮﻓﺖ. ﻧﺘﺎﯾﺞ ﻧﺸﺎن ﻣﯽ دﻫﺪ: ﺳﻄﺢ ﮐﻞ ﺳﺎزﻣﺎﻧﯽ در ﺑﺎﻧﮏ ﺻﺎدرات اﯾﺮان ﺑﺎ ﻣﯿﺎﻧﮕﯿﻦ ﭼﻬﺎرده ﻣﻮﻟﻔﻪ اﺣﺼﺎ ﺷﺪه )ﺷﺎﻣﻞ 8 ﻣﻮﻟﻔﻪ در ﺑﻌﺪ ﻋﺎﻃﻔﯽ/ اﺟﺘﻤﺎﻋﯽ و 6 ﻣﻮﻟﻔﻪ در ﺑﻌﺪ رﻓﺘﺎري( ﻧﺰدﯾﮏ ﺑﻪ ﻋﺪد ﺳﻪ از ﭘﻨﺞ )2/82( ﺑﻮده و در ﮐﻞ ﺑﯿﺸﺘﺮﯾﻦ ﻣﻘﺎدﯾﺮ در ﻣﻮﻟﻔﻪ ﻫﺎي رﻓﺘﺎري )ذﯾﻨﻔﻌﺎن، ارﺗﺒﺎﻃﺎت( و ﭘﺎﯾﯿﻦ ﺗﺮﯾﻦ ﻣﻘﺎدﯾﺮ در ﻣﻮﻟﻔﻪ ﻫﺎي ﻋﺎﻃﻔﯽ/ اﺟﺘﻤﺎﻋﯽ )ﺗﺸﻮﯾﻖ و رﻫﺒﺮي( ﻣﺸﺎﻫﺪه ﺷﺪ. ﺑﺎ ﺗﻮﺟﻪ ﺑﻪ اﯾﻦ ﮐﻪ ﻧﻮع ﺗﺤﻘﯿﻖ در ﻣﺮﺣﻠﻪ ﺷﻨﺎﺳﺎﯾﯽ ﻣﻮﻟﻔﻪ ﻫﺎ، اﮐﺘﺸﺎﻓﯽ، روش ﺟﻤﻊ آوري اﻃﻼﻋﺎت، ﻣﯿﺪاﻧﯽ و اﺑﺰار ﮔﺮدآوري داده ﻫﺎ، ﭘﺮﺳﺸﻨﺎﻣﻪ اﺳﺖ ﺑﻨﺎﺑﺮاﯾﻦ ﺗﺤﻘﯿﻖ ﭘﯿﻤﺎﯾﺸﯽ ﻣﯽﺑﺎﺷﺪ. ﻫﻤﭽﻨﯿﻦ رواﯾﯽ و ﭘﺎﯾﺎﯾﯽ اﺑﺰار ﺳﻨﺠﺶ از ﻃﺮﯾﻖ آزﻣﻮنﻫﺎي ﻣﺮﺑﻮﻃﻪ ﺗﺎﯾﯿﺪ شد.

The purpose of this research is to determine the components of organizational intelligence in two behavioral and emotional/social dimensions, and then Identify them in a commercial bank. In order to achieve this, after reviewing the literature, identification and division of the components from epistemological view, was done in three groups: cognitive, behavioral and emotional/social, in order to present a conceptual model. Also in order to studying and verifying the model, necessary tests using structural equations, SPSS 23 software and Smart PLS software were done. Then the level of organizational intelligence was calculated by filling 128 questionnaires using random sampling method in the statistical population of Saderat Bank in Iran. The results has shown: the total level of organizational intelligence in Saderat Bank of Iran with the average of 14 components (8 components in emotional/social dimension and 6 components in behavioral dimension) was close to three out of five (2.28), and in total, the maximum values were seen in behavioral (stakeholders and communication) components, and minimum values were seen in emotional/social (encouragement, leadership) components. Since in component determining step, the study is exploratory, the information gathering was done using field research method, and the data gathering was done using questionnaires, then the study is a survey. Also the reliability and the validity of the testing methods were confirmed using related exams.