Evaluation of Performance of the Applied Science Centers of Iranian Red Crescent Society Concerning Crisis Management

بدون عنوان

فاقد چكيده

Abstract INTRODUCTION: The present study was conducted with the aim to evaluate the performance of the applied science centers of the Iranian Red Crescent Society (IRCS) in crisis management. METHODS: In this descriptive-survey study, 167 out of 295 managers and experts of the applied science centers of the IRCS were selected on the basis of the Cochran formula. To examine the study variables, a questionnaire including 37 items and 2 parts evaluating performance and crisis management was employed. The financial, customer, internal processes, and growth and learning performances were measured in the performance assessment section, and the 6 dimensions of flexibility, inclusion, trust, risk perception, fairness, and consistency were measured in the crisis management part. The reliability, content validity, and construct validity of the questionnaires were confirmed by Cronbach’s alpha coefficient, a group of university professors, and confirmatory factor analysis (CFA), respectively. Then, inferential statistical methods such as the Kolmogorov-Smirnov (K-S) test were used to ensure the normal distribution of data, and the structural equation model, Pearson correlation test, chi-square test, two-sample ttest, and one-sample t-test were used in the LISREL and SPSS software to test the hypotheses.