تاثير اجراي مدل FOCUS – PDCA بر رضايتمندي دانشجويان تحصيلات تكميلي دانشكده پرستاري علوم پزشكي بقيه الله (عج)

The Effect of FOCUS-PDCA Model Implementation on the Satisfaction of Graduate Students of Baqiyatallah University of Medical Sciences

مقدمه: پايش فرآيندهاي سازماني به منظور بهبود و بازمهندسي آنها، جزء عملكردهاي حياتي در سازمان هاي با مديريت نوين بوده و يكي از ضرورت ها و نيازهاي اجتناب ناپذير در يك مديريت سالم و كارآمد، وجود يك سيستم كامل و دقيق پايش فرآيندها مانند مدل FOCUS-PDCA است. لذا مطالعه حاضر با هدف تاثير اجراي مدل FOCUS –PDCA بر رضايتمندي دانشجويان تحصيلات تكميلي انجام شد. روش ها: اين پژوهش نيمه‌ تجربي از نوع تك گروهي پيش و پس آزمون مي باشد كه در نيمسال اول و دوم تحصيلي 99-1398 در دانشكده پرستاري دانشگاه علوم پزشكي انجام شد و 5 فرآيند مديريت پژوهش انتخاب شد. ابزار جمع‌آوري داده‌ها در بخش رضايتمندي توسط پرسش نامه محقق ساخته در هريك از مراحل (قبل و بعد از مداخله) سنجيده شد. در بحث زمان سنجي فرآيندها مدت زمان اجراي هر فرآيند برحسب روز سنجيده و گزارش گرديد. يافته ها: ميانگين زمان انجام فرآيندها با احتساب زمان بري برخي از فرآيندها كه تحقق آنها عملا در طول يك ترم تحصيلي بود 74 روز گزارش گرديد كه پس از تشكيل كارگاه هاي FOCUS – PDCA و انجام مداخله ارتقاء توسط دانشجويان، ميانگين زمان انجام فرايندهاي مذكور به 55 روز تقليل پيدا نمود. ميانگين درصد ارتقاء فرآيندهاي بررسي شده در خصوص زمان سنجي 65 درصد گزارش گرديد. ميانگين رضايت مندي دانشجويان تحصيلات تكميلي از فرآيندهاي پژوهشي دانشكده پرستاري 63.6 درصد گزارش گرديد كه پس از ارتقاء، اين رضايت مندي بطور ميانگين در مجموع فرآيندها به 21.2 درصد بهبود يافته و رضايتمندي 84.4% رسيد. نتيجه گيري: پژوهش حاضر نشان داد كه اجراي روش FOCUS-PDCA منجر به ارتقاي عملكرد پژوهشي دانشكده پرستاري شده است. پيشنهاد مي گردد كه اين روش در ديگر بخش هاي باليني، كميته تحقيقات دانشجويي و خدمات رفاهي درگير با دانشجويان و اساتيد انجام و از نظر تأثير آن بر شاخص هاي ديگر نيز مورد ارزيابي قرار گيرد.

Introduction: Monitoring of organizational processes in order to improve them is one of the vital functional areas in organizations with modern management and one of the inevitable necessities and needs in a healthy and efficient management is the existence of a complete and accurate process monitoring procedures. FOCUS-PDCA model is one of the efficient tools for this aim. The aim of this study was to evaluate the effect of FOCUS-PDCA model on student satisfaction. Methods: This is a semi-experimental study of pre-test and post-test, which was conducted in the first and second semesters of the academic year 2019-2020 in the faculty of nursing, Baqiyatallah University of Medical Sciences, and 5 research management processes were selected. Data collection tools in the satisfaction section were measured by a researcher-made questionnaire at each stage (before and after the intervention). In the discussion of process timing, the execution time of each process was measured and reported in terms of days. Results: The mean time of the processes was reported to be 74 days, taking into account the time consuming nature of some of the processes that took place during the academic semester. After the formation of FOCUS-PDCA workshops and the promotion of upgrades by students, the average time to perform these processes was reduced to 55 days. The average percentage of upgrades reported was 65%. The mean score of the initial satisfaction of the reviewed processes was 318 out of 500, which means that the average satisfaction of graduate students with the research processes of the school of nursing was 63.6% that reached to 84.4%. Conclusion: The present study showed that the implementation of FOCUS-PDCA method has led to the promotion of research performance of the faculty of nursing. It is suggested that this method be performed in other clinical departments, the student research committee and the welfare services involved with students and professors, and the other indicators be evaluated in terms of its effect.