راﺑﻄﻪ اﻋﺘﻤﺎد ﺑﻪ ﻣﺪﯾﺮان ﺑﺎ رﻓﺘﺎر ﺷﻬﺮوﻧﺪي ﺳﺎزﻣﺎﻧﯽ ﺑﺎ ﻣﯿﺎﻧﺠﯽ ﻫﺎي ﻫﻮﯾﺖ و ﺗﻌﻬﺪ ﺳﺎزﻣﺎﻧﯽ در اداره ﮐﻞ ورزش و ﺟﻮاﻧﺎن اﺳﺘﺎن ﮔﯿﻼن

The Relationship Between Trust to Managers and the Organizational Citizenship Behavior with the Mediation of Organizational Identity and Commitment in Sports and Youth of Guilan Province

ﻫﺪف از ﭘﮋوﻫﺶ ﺣﺎﺿﺮ ﺑﺮرﺳﯽ راﺑﻄﻪ اﻋﺘﻤﺎد ﺑﻪ ﻣﺪﯾﺮان ﺑﺎ رﻓﺘﺎر ﺷﻬﺮوﻧﺪي ﺳﺎزﻣﺎﻧﯽ ﺑﺎ ﻣﯿﺎﻧﺠﯽ ﻫﺎي ﻫﻮﯾﺖ و ﺗﻌﻬﺪ ﺳﺎزﻣﺎﻧﯽ در اداره ﮐﻞ ورزش و ﺟﻮاﻧﺎن اﺳﺘﺎن ﮔﯿﻼن ﻣﯽ ﺑﺎﺷﺪ. روش ﺷﻨﺎﺳﯽ: ﭘﮋوﻫﺶ ﺣﺎﺿﺮ از ﻧﻮع ﺗﻮﺻﯿﻔﯽ- ﻫﻤﺒﺴﺘﮕﯽ اﺳﺖ. ﺑﺮاي ﮔﺮدآوري اﻃﻼﻋﺎت، از ﭘﺮﺳﺸﻨﺎﻣﻪ ﻫﺎي اﻋﺘﻤﺎد ﺑﻪ ﻣﺪﯾﺮان ﭼﺎﺗﻮت و ﻫﻤﮑﺎران )2010(، ﻫﻮﯾﺖ ﺳﺎزﻣﺎﻧﯽ ﭼﻨﯽ )1983(، ﺗﻌﻬﺪ ﺳﺎزﻣﺎﻧﯽ آﻟﻦ و ﻣﺎﯾﺮ )1997( و رﻓﺘﺎر ﺷﻬﺮوﻧﺪي ﺳﺎزﻣﺎﻧﯽ ﺗﻮﮐﻠﯽ و ﻫﻤﮑﺎران )1388( اﺳﺘﻔﺎده ﺷﺪه اﺳﺖ. ﺟﺎﻣﻌﻪ آﻣﺎري، ﮐﻠﯿﻪ ﮐﺎرﮐﻨﺎن اداره ﮐﻞ ورزش و ﺟﻮاﻧﺎن اﺳﺘﺎن ﮔﯿﻼن )130 ﻧﻔﺮ( ﺑﻮدﻧﺪ ﮐﻪ ﺗﻌﺪاد 101 ﭘﺮﺳﺸﻨﺎﻣﻪ ﺟﻤﻊ آوري ﺷﺪ. ﺳﭙﺲ دادهﻫﺎ ﺑﺎ ﻧﺮم اﻓﺰارﻫﺎيSPSS 22 وSmartPLS 3 ﺗﺠﺰﯾﻪ و ﺗﺤﻠﯿﻞ ﺷﺪ. ﯾﺎﻓﺘﻪ ﻫﺎ: اﻋﺘﻤﺎد ﺑﻪ ﻣﺪﯾﺮان ﺑﺮ رﻓﺘﺎر ﺷﻬﺮوﻧﺪي ﺳﺎزﻣﺎﻧﯽ ﺑﻄﻮر ﻣﺴﺘﻘﯿﻢ ﺗﺎﺛﯿﺮي ﻧﺪاﺷﺖ وﻟﯽ اﺛﺮﮔﺬاري ﻣﺴﺘﻘﯿﻢ اﻋﺘﻤﺎد ﺑﻪ ﻣﺪﯾﺮان ﺑﺮ ﻫﻮﯾﺖ ﺳﺎزﻣﺎﻧﯽ، ﻫﻮﯾﺖ ﺳﺎزﻣﺎﻧﯽ ﺑﺮ ﺗﻌﻬﺪ ﺳﺎزﻣﺎﻧﯽ و ﺗﻌﻬﺪ ﺳﺎزﻣﺎﻧﯽ ﺑﺮ رﻓﺘﺎر ﺷﻬﺮوﻧﺪي ﺳﺎزﻣﺎﻧﯽ در ﺳﻄﺢ ﻣﻄﻠﻮب ﻣﯽ ﺑﺎﺷﺪ. ﻧﻬﺎﯾﺘﺎ اﻋﺘﻤﺎد ﺑﻪ ﻣﺪﯾﺮان ﺑﻪ ﻃﻮر ﻏﯿﺮﻣﺴﺘﻘﯿﻢ ﺗﻮﺳﻂ ﻣﯿﺎﻧﺠﯽ ﻫﺎي ﻫﻮﯾﺖ و ﺗﻌﻬﺪ ﺳﺎزﻣﺎﻧﯽ ﺑﺮ رﻓﺘﺎر ﺷﻬﺮوﻧﺪي ﺳﺎزﻣﺎﻧﯽ اﺛﺮﮔﺬار اﺳﺖ. ﺑﺤﺚ و ﻧﺘﯿﺠﻪ ﮔﯿﺮي: ﻣﺪﯾﺮان ﻣﯽ ﺗﻮاﻧﻨﺪ ﺑﺎ اﯾﺠﺎد اﻋﺘﻤﺎد ﻧﺴﺒﺖ ﺑﻪ ﺧﻮد در ﮐﺎرﮐﻨﺎﻧﺸﺎن، ﻣﻨﺠﺮ ﺑﻪ اﻓﺰاﯾﺶ اﻋﺘﻤﺎد ﺳﺎزﻣﺎﻧﯽ ﺷﻮﻧﺪ ﺗﺎ ﺑﻪ دﻧﺒﺎل آن ﻫﻮﯾﺖ ﺳﺎزﻣﺎﻧﯽ، ﺗﻌﻬﺪ ﺳﺎزﻣﺎﻧﯽ و رﻓﺘﺎر ﺷﻬﺮوﻧﺪي ﺳﺎزﻣﺎﻧﯽ اﻓﺰاﯾﺶ ﯾﺎﺑﺪ.

The aim of the present study was to investigate the relationship between the trust to managers and organizational citizenship behavior in sports and youth of Guilan provinces, with the mediation of organizational identity and commitment. Methodology: The present study is a descriptive- correlation. For data collection used Chathoth’s et al., (2010) trust in managers questionnaire, Cheney’s(1953), organizational identity questionnaire ,Allen & Meyer(1997) organizational commitment questionnaire and Tavakolli’s et al (2009) organizational citizenship behavior questionnaire. The population was formed of all the staff of the General Administration of Sports and Youth of Guilan province (130 people), through that 101 questionnaires were collected. Data were analyzed with SPSS 22 and Smart PLS 3 modeling software. Results: Trust in managers did not directly affect in organizational citizenship behavior,But the direct effectiveness of putting trust in managers in organizational identity, organizational identity in organizational commitment and organizational commitment in organizational citizenship behavior was in an optimal level.Finally trust in managers is indirectly effective in organizational citizenship behavior through the mediation of organizational identity and commitment. Conclusion: Managers can increase organizational trust through making their employees trust them in order to increase organizational identity, organizational commitment and organizational citizenship behavior.