ريشه يابي ، تاريخچه ، تعريف و مفهوم مديريت كيفيت جامع

TOTAL QUALITY MANAGEMENT HISTORY, DEFINITION AND CONCEPT

In the domain of changing the world, advanced manufacturing convepts and introducing new philosophies, Total Quality Management (TQM) plays a vital role. As one of the excellent management philosophies TQM has been applied to improve quality more than before by satisfying and delighting customer, achieving objectives and goals of organizations and answering social needs. Approaching these demands, TQM has successfully integrated a various number of tools, techniques, methods and applicable concepts. On the other hand to apply efficiently and effectively any philosophy, technique, method, model, tool and so, the first step is to deeply and carefully understand history, convept, principles and other aspects of them. This paper attempts to investigate and identify history, definitions, concept and other futures of TQM.