مسؤليت اجتماعي و اخلاق كار در مديريت كيفيت نوين

Work ethics social responsibility in modern quality management

Because of the expansion of the organizations and due to the increase of their role in the society, ethical and social subsequences of their operations and their effects on different stakeholders have become very important and serious. Therefore ethical and social performance of the organizations has numerous effects on organizationsʹ overall performance. Today, society is more sensitive to organiza^dis" activities than before; especially it would react immediately and in various ways against to organizationsʹ unethical behavior. Thus, ethical and social attributes play a vital role in different managerial implications and models. Quality management is one of these and new models and theories of it emphasize on these attributes. Nowadays, quality management is not limited to internal organization environment, but it encompasses very extensive spherers including society and external environment of the organizations. In this paper, quality management, corporate social responsibility, work ethics, and the relationships of these important concepts, are addressed and therefore, necessary activities that organizations should do for promoting quality along with realizing corporate social responsibility, specified. At the end, some suggestions are provided for future studies.