ارزيابي عملكرد سازمان براساس كارت امتيازي متوازن BSC در مراكز تامين اجتماعي استان مازندران

Performance Assessment of an Organization based on BSC in Social Security Centers in Mazandaran Province.

BSC model (Balanced Score Card) is a modern management system used for mission translation and organizational strategy directed towards the aims and measurable criteria. In this paper, a definition was presented for BSC model. Then, functional areas of Social Security office were examined. Then, its factors were determined in accord to their importance and priority in each area. In this descriptive study, the total number ofadmintrators werelS7. Sample size based on Krejcie & Morgan tables were 113 subjects selected randomly. A questionnaire containing 30 questions with a reliability coefficiency of 0.92 was used. And descriptive and inferential statistics methods ( ANOVA and DUNKEN) were applied for the analysis. So the Functional areas of the citizens interior processes learning and financial areas do not play the same role in achieving to the objectives of an organization