مطالعه بيمارستان هاي استان تهران از ديدگاه تئوري خادميت

Studying Iranian Hospitals from the Standpoint of Stewardship Theory

This study investigates Iranian hospitals in the context of stewardship and agency theory. Research population consisted of managers, employees and clients of 142 Iranian hospitals situated in Tehran. Data was collected through questionnaires, semi-structured interviews and direct observation. Three questionnaires were distributed among experts, employees and clients of 101 sample hospitals. A total of 1010 questionnaires were collected and analyzed using Structural Equation and other statistical techniques. Results show that the current situation of public hospitals is not favorable and the absence of service provision capabilities and service provision culture has led to citizensʹ distrust.