ارزيابي كاركردهاي مراكز مشاوره دانشگاهي شهر تهران : نظرپرسي و رضايت سنجي از مراجعان

An evaluation ofclientʹs views and satisfaction of university counselingcenters in Tehran.

The present research was conducted to investigate the view and satisfaction of student cliets of the services presented at the university counseling centers. Sample was composed of the clien ts who came three times or more for counseling centeres selected by stratified random sampling. Data was collected using a researcherʹs made questionnaire with some demographic and 20 main questions, plus an open-end question to collect the subjectʹs view, suggestions and complains of the counseling services (r = 0.92). The results showed most that of the clients were single, 18-24 year old, and came to the center on a personal decision. Their problems were of marriage communication, academic, adjustment, emotional and developmental nature. On the average, most of the clien ts from differen t un iversities were satisfied in all the domains under investigation. However, higher satisfaction was observed among technical university students. Some programs and workshops to improve their information and skill on relatioship, academic, adjustment and developmental was suggested to the subjects