اخلاق حرفه اي در مديريت كيفيت فراگير

Professional Ethics in Total Quality Management

Background: The ever-increasing complexity of organizational functions and management processes have drawn the attention of managers, authorities and those who are in charge of organizations to organizational and professional ethics. Simply, the ethics means recognition of appropriate affairs from inappropriate ones and then performing appropriate deeds and quitting the inappropriate ones. Nowadays, professional ethics is considered as one of the fields of science management in organization. This issue is so significant that, in these days, most of the commercial and industrial institutions offer the necessary trainings of professional ethics to their students. Aim: Responsibility of organizations towards the society and the public is more significant than giving services and the goods. Therefore, this paper aims to study and analyze the effective role of professional ethics in relation to one of the new styles of management, namely, total quality management. Method: in this paper, from methodological point of view, according to the subject quality, the final goal is conducted only on the basis of research questions and there is no need for hypothesizing. So, according to the type and the structure of the paper, this study is considered documentary-analytical. Results: The results obtained by the reference analysis show that in the organizations which are based on the total quality management, the attention to the customer is not considered instrumental, and the managers and staff take into great consideration their organizational aims as well as moral responsibilities, such as truthfulness and explicitness, keeping personal privacy, confidentiality and honesty, faithfulness and loyalty. The other results gained by reviewing studies of this paper indicate that there is direct relation between professional ethics and organizational responsibility and these two components are derived from epistemological and ontological viewpoint of this management theory. From epistemological and anthropological viewpoint of this theory, human resources are not just dependent on and limited to job utilities. Each element related to magnanimity of human in any way is considered an ethical value in organization. Conclusion: Finally, total quality management is seeking fundamental changes in peopleʹs mentality back from ancient thoughts to modern ones and from individual viewpoint to active ones.