طراحي مدلي براي سنجش درجه نابي شركت هاي توليدي با رويكرد مدلي تعالي سازماني EFQM و تكنيك هاي تصميم گيري چند شاخصه

Designing a Model for Measuring the Leanness Degree of Industrial Firms Using the EFQM Model and MADM Techniques

In todayʹs markets, production systems must satisfy simultaneously productivity, quality, and cost requirements. In such systems, managers should focus on managing the flow of production through all the steps which add value to the final product. Lean production has been addressed in the literature of production management as a practical approach for increasing the level of productsʹ quality and decreasing cost of production. Although this approach has been sufficiently studied and utilized, still there exist some challenges and problems in its application. It seems that a reason for some of the challenges is the lack of a comprehensive model for evaluation and analysis of the lean production in manufacturing firms. This paper has tried to propose a model capable of analyzing and measuring the leanness degree of firms, accurately. In this study, first the literature on lean production and specifically, existing models by which, the variables and component elements of lean production firms could be identified, has been studied. Then, a hierarchical model has been developed for measuring the leanness degree and its dimensions and criteria have been described. This model has been validated by experts of lean production. Finally, the model of EFQM and the MADM techniques have been used in performing the evaluation phase.