تأثير آموزش مديريت كيفيت فراگير بر فرهنگ سازماني و الگوهاي رفتاري كاركنان شركت مخابرات استان چهارمحال و بختياري

Effect of Total Quality Management (TQM) on Organization Culture and Behavioral Patterns of Telecommunication Employees in Chahar Mahal Bakhtiyari Province

Today, attaining Total Quality Management (TQM) for viability and sustained competitveness on national and international areas is must. Continued training of employees is a major tool in achieving TQM. The principal aim of this study is to analyze the effect of TQM training on bringing a change in the organizational culture and behavioral patterns of Telecommunication employees in chaharmahal and Bakhtiyari. The design of this study was quasi experimental. For this purpose, using a randomized simple technique, some 25 and treatment of the experimental goup with 22 three-hour long sessions on TQM and another non-registered group of 25 specialists matched with the first group were selected as the control group. Then were measured for behavioral pstterns by Soosman and Depeʹs (1989) Organizational Culture Inventory and the researcher developed inventory, both the experimental and control groups were measured using the same inventories. Upon initial administration, the reliability of the inventories using Cronbachʹs Alpha coefficient was 0.81 for organizational culture and 0.84. Professors confirmed the validity of the inventories. The results of analysis of covariance showed that treatment with TQM training for the experimental group in the post-test scores of organizational culture and behavioral patterns were improved (P< 0.01). In a repeated follow-upwithin six months, it was established that there still a significant difference between the mean score for the experimental group and that for the contro group. Thus, a significant leve yielded both for the organizational culture and the employeeʹs behavioral patterns (P< 0.01). Thus, it can be concluded that the effect of training on organizational culture and behavioral patterns in the experimental group was positive.