تحليل مدل تعالي EFQM با استفاده از سيستم هاي ديناميكي

Analysis of EFQM excellence model using system dynamics

business Self-assessment is applied for identification and improvement of business competition situation. Excellence models are the Self-assessment tools and EFQM is a Self-assessment model.In EFQM model, the performance of activities and systems affects results indices;on the other side, the improvement of enablers will be influenced by the feedback of resultsʹ variations. So it is essential to study this loop by a systemic model to observe their interactive effects on each other. Despite of several researches on EFQM model fields, application of system dynamics has been ignored. So, the improvement of EFQM model from the systemic viewpoint will be investigated in this paper. This research shows that we can select the more effective policies among the usable policies by using of this model.