رضايت مندي مراجعان به كلينيك مشاوره كودكان و نوجوانان و ارايه راهكارها: يك مطالعه كيفي

Clientsʹ Satisfaction with Children and Adolescents Consultation Clinics and the Provision of Strategies: A Qualitative Research

Objectives: To explore the basic conceptions of satisfaction, to determine the ultimate strategies and depicting the process of improvement in satisfaction in clients of children and adolescent consultation clinics. Method: In this qualitative study, the triangulation method was applied in two phases: phenomenological investigation in the first phase, and focus groups and the Delphi technique in the second. The study sample consisted of clients (16 individuals) and the staff of Isfahanʹs Shariati Children and Adolescents Consultation Clinic (8 individuals). Data were analyzed using Colaizzi method. Results: A total number of 834 concept codes were worked out which were then classified into 130 concept structures. In the third level, these concept structures were set into 30 groups according to their common characteristics. Suggested strategies, obtained through group and advisory discussions were classified into 16 items. Conclusion: A total number of 18 strategies were deducted, including developing a data collection committee, development of a continuous non-pharmachological intervention program, developing other guidance clinics in the city, establishing parent training classes, programming and establishing a daily routine for the clinic activities and services, improving team work attendance and establishing objectives regarding patient rights.