تدوين استراتژي اثربخش سازماني در بخش دولتي مطالعه موردي: گمرك جمهوري اسلامي ايران

Formulating the Effective Organizational Strategy in Public Sector: Case study in the Islamic Republic of Iranʹs Customs (IRIC)

جهان در قرن بيست و يكم با رقابت سرسام آور، توسعه بازارهاي نوظهور، عوامل محيطي نامطمين، رواج تكنولوژي هاي برتر و گسترش تجارت، رو برو است. شرط توفيق در اين شرايط بهره گيري از فرصتها و استقبال از چالشهاي پيش روي است. تمام اين موارد، ايجاب مي كند كه محيط داخلي و خارجي سازمان به خوبي شناخته شود تا بتوان با انتخاب استراتژي مناسب در دنياي رقابتي امروز به حيات ادامه داد. از اين رو گمرك جمهوري اسلامي ايران نيز انجام يك مطالعه اساسي و همه جانبه تحت عنوان "برنامه ريزي استراتژيك و تدوين استراتژي هاي سازماني و وظيفه‌اي" را سرلوحه كار خود قرار داد. براي اطمينان نسبت به موفقيت برنامه ريزي استراتژيك در گمرك جمهوري اسلامي ايران، مدل برنامه ريزي استراتژيك بازرگاني به مدل برنامه ريزي استراتژيك ويژه گمرك كه يك سازمان دولتي است و سازمان هاي دولتي ويژگي هاي خاصي دارند، تعديل و استراتژي سازماني و استراتژي هاي وظيفه اي گمرك جمهوري اسلامي ايران براساس آن تدوين گرديد.

The World in the 21th century is filled with competition, development of new arising markets, uncertain environmental factors, wide use of high technology and the expansion of trade. Successful achievement in this World requires to use opportunities efficiently and remove challenging obstacles. This requires to know the internal and external environments and stay in this competitive World by designing an effective strategy. This paper aims to design and formulate organizational and functional strategies of the Islamic Republic of Iranʹs Customs (IRIC). To this end, strategic factors are first identified in the internal and external environments and then a questionnaire is designed to collect information. Using a sample of customʹs senior and middle managers and experts, the questionnaire is screened by Delphi method. Based on the internal and external Factors, a matrix is calculated. Moreover, based on the strategic factors, guidelines, suggestions and requirements of the World Customs Organizational (WCO), the fourth Iranian development plan and the World Trade Organization (WTO), the mission, Vision and objectives of the IRIC are formulated. Then the internal and external matrixes, the strengths, weaknesses, Opportunities and threats (SWOT) matrix are analyzed by using the strategic factors and the results of the internal and external evaluation matrixes. In addition, the quantitative strategic planning is proposed and the IRICʹS strategies are prioritized. Finally, the IRICʹs organizational strategy are designed.