رضايت مندي بيماران از عملكرد تيم بهداشتي- درماني در زمينه رعايت مفاد منشور حقوق بيمار

Patientsʹ satisfaction from health care group in patientʹs bill of right observance

Aims: Neglecting patientsʹ bill of rights and patientsʹ dissatisfaction causes delay in recovery and irritability and also increases hospitalization period and costs. This study was done with the aim of evaluating patientsʹ satisfaction about implementation of patientsʹ bill of rights by health care team. Methods: This descriptive-analytic study was performed on 384 inpatients of Tehran Army Hospitals in year 2008. Research units were selected by quota sampling. Data was collected by interviewing patients and documenting the answers in a researcher-made questionnaire. Data were analyzed by SPSS 15. Results: 8% of patients were not satisfied with physicians and 17.2% of them were not satisfied with nurses. 62.5% of patients were satisfied with health care team of the morning shift. Increased hospitalization days reduced patientsʹ satisfaction with physicianʹs function (19%) and nurseʹs function (50%o). Patients who were hospitalized in open heart surgery wards had the highest level of satisfaction and patents with lower education levels (under diploma) had more satisfaction. Conclusion: Patientsʹ satisfaction depends on length of hospitalization, wards, members of medical team (physicians and nurses) and patientsʹ education level. Keywords: Patientsʹ Satisfaction, Patientsʹ Bill of Right, Health Care Team