خشونت كلامي محل كار در بين پرسنل فوريت پزشكي دانشگاه علوم پزشكي تبريز و شهرستانهاي تابعه

Verbal Violence against the Paramedics Working in Tabriz University of Medical Sciences and Related Cities

Background & Objectives: Emergency medical technician (EMT) personnel are at high risk for workplace violence (WPV). Until now, no specific study has investigated WPV against Iranian EMT personnel Therefore, the present study aims to survey the prevalence of WPV toward EMT personnel and risk factors for WPV. Materials & Methods: In this descriptive study 160 EMT personnel were participated who were working in the pre-hospital settings in the East Azerbaijan Province (EAP); they were selected with census sampling method. Data gathering instrument was a combined questionnaire for assessing the characteristics of respondents, the prevalence of verbal form of WPV and WPV-related factors, which were posted to subjects. The collected data were analyzed by SPSS /13 using descriptive statistic. Results: Results showed that 68.8% of the subjects had experienced verbal WPV during previous year. This group believed that inadequate awareness about responsibilities of EMT personnel was the most important reason for WPV on this job. The most frequent response (49.4%) to WPV was "trying to calm the raiders down". 36.9% of them believed that: "it is an ineffectual struggle to follow up this kind of violent events Conclusion .This study represents that EMT personnel are at risk of WPV. In order to help reduce the violent events and manage their own anger, public education of people as well as continuing education for EMT personnel is recommended, too